Terms and Conditions
Beltrona GmbH & Co. KG
As of August 2026
General Terms and Conditions (GTC)
1. Scope
These General Terms and Conditions (GTC) apply to all contracts between Beltrona GmbH & Co. KG and its customers (consumers) concerning the sale of goods via our online shop and via marketplaces (e. g. eBay).
A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for private purposes.
2. Conclusion of contract
The presentation of the products does not constitute a legally binding offer, but rather a non-binding invitation to place an order.
By placing an order, the customer makes a binding offer. The contract is only concluded upon our express acceptance (e.g. order confirmation or dispatch confirmation).
3. Prices and delivery charges
All prices include the applicable statutory value added tax. For PV products for which the statutory requirements for the zero VAT rate pursuant to Section 12 (3) of the German VAT Act (UStG) are met, VAT is charged at 0% and shown accordingly.
Any additional shipping charges will be clearly displayed to the customer during the ordering process.
4. Delivery and dispatch
Delivery will be made to the address provided by the customer.
The delivery time is specified in the relevant offer.
The risk of accidental loss and accidental deterioration of the goods passes to the customer only when the goods are handed over to the customer.
Partial deliveries are permitted, provided they are reasonable for the customer.
5. Payment
Payment is made using the payment methods offered during the ordering process.
The purchase price is due for payment immediately, unless otherwise agreed.
6. Retention of title
The goods remain our property until full payment has been made.
7. Right of withdrawal
Consumers are entitled to a statutory right of withdrawal.
A separate cancellation policy and a model cancellation form are provided as part of the ordering process.
8. Warranty (Rights in respect of defects)
Statutory warranty rights apply.
9. Liability
We accept unlimited liability for damages resulting from injury to life, limb or health.
We shall only be liable for other damages in cases of wilful misconduct and gross negligence.
In cases of simple negligence, we shall only be liable for breaches of material contractual obligations (cardinal obligations) and such liability shall be limited to foreseeable damage typical of the contract.
Liability under the Product Liability Act remains unaffected.
10. Dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
11. Final provisions
The law of the Federal Republic of Germany shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods, provided that this does not conflict with any mandatory consumer protection regulations.
Please note: These Terms and Conditions apply exclusively to consumers. Separate terms and conditions apply to business customers.
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods or has taken possession of them.
To exercise your right of withdrawal, you must notify us (Beltrona GmbH & Co. KG, Vor dem Weißen Stein 8, 72461 Albstadt-Tailfingen, Germany, telephone: 07573-95133-0, email: support@beltrona.de) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not compulsory.
To comply with the withdrawal period, it is sufficient for you to send notification of the exercise of your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the one offered by us, the cheapest standard delivery we offer), without undue delay and at the latest within fourteen days from the day on which notification of your withdrawal from this contract is received by us.
We will use the same payment method for this refund as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees as a result of this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
Returning goods
You must return the goods to us without delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract, to return them to us. To meet the deadline, it is sufficient that you send the goods before the deadline expires.
You shall bear the direct costs of returning the goods.
Goods that cannot be dispatched by parcel post
Goods that, due to their nature, cannot be returned normally by post or by a parcel service, will be collected from you by a forwarding agent commissioned by us. Alternatively, you may arrange the return yourself using a suitable forwarding agent.
You shall bear the direct costs of returning the goods. If we commission a forwarding agent, the costs are estimated at a maximum of approximately €150.00 per consignment; for ADR dangerous goods, at a maximum of approximately €200.00 per consignment.
If you arrange the return yourself, you shall bear the actual costs incurred for this. In the case of goods classified as dangerous goods, the return may only be carried out in compliance with the applicable transport and dangerous goods regulations and by a transport service provider suitable for this purpose.
Collection will take place following prior arrangement of an appointment. Please contact us in advance so that we can commission the forwarding agent.
Compensation for diminished value
You shall only be liable for any loss in value of the goods if such loss in value is attributable to handling of the goods that was not necessary to examine the nature, characteristics and functioning of the goods.
Exclusion or premature expiry
In particular, the right of withdrawal does not apply to contracts for the delivery
- of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer's personal needs;
- sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal was removed after delivery.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
To:
Beltrona GmbH & Co. KG
Vor dem Weißen Stein 8
72461 Albstadt-Tailfingen
Germany
Email: support@beltrona.de
I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods:
Ordered on: __________________________________________
Received on: __________________________________________
Name of the consumer(s): ___________________________
Address: ____________________________________________
Signature (only if notification is made on paper): __________________________________________
Date: ________________________________________________
Delivery and payment terms
Delivery
Delivery is available within Germany and to selected EU countries.
Delivery charges are displayed during the ordering process.
For goods shipped by forwarding agent, delivery is “kerbside”.
We recommend that you check the goods for any obvious transport damage upon delivery and, where possible, note this with the delivery driver; this makes it easier to assert claims against the transport company. The customer's statutory warranty rights remain unaffected in all circumstances, regardless of whether an inspection was carried out upon delivery.
Delivery time
Unless otherwise stated, the delivery time is 2–5 working days.
Delivery times may vary for goods shipped by forwarding agent.
Payment
The following payment methods are available:
- Prepayment
- PayPal
- Credit card
- Klarna / Invoice (if offered)
The purchase price is due immediately.
Default of acceptance
If the goods are not accepted without a valid reason, we reserve the right to charge you for any additional costs incurred as a result (e.g. for redelivery or storage). A validly exercised right of withdrawal remains unaffected by this.
Privacy notice (summary)
We process personal data exclusively in accordance with the statutory provisions (GDPR).
You can find the full privacy policy on our website.
Your data will be used for contract processing, delivery and payment processing.
Data will only be disclosed to the extent necessary to fulfil the contract (e.g. delivery service providers, payment service providers).